- A HAPPY CLIENT “Shehnaaz has great energy and has reignited my interest in measuring impact. Now that I’m a coach I’m excited to work with her to create a framework to measure the change that I would like my coaching programme to have for my clients”

Hi, I'm Shehnaaz!

T.O.O.T. founder

It’s time to TOOT your own horn and Tell Others Out There!
I’ve met many coaches, mentors and service providers who are making a really positive difference in people’s lives and yet, they are not capturing and sharing these impact stories. I’ve been listening, recording and sharing stories from clients since 2003. My background is as an impact and evaluation specialist working in the UK charity sector. This is where I have honed the art of client listening, become an expert in designing questionnaires, carrying out interviews, analysing client data and telling people’s stories of their experience of services they receive. I train people in the art and science of gathering impact data. When I carry out independent evaluations I ask the questions that my clients want to ask their clients. This means that I have a professional distance from the work and people feel free to share their honest feedback. I am keen to help you capture ALL the data that you can from your clients so you can learn, improve and share your success stories as testimonials to entice future clients. Together we can design questions, I can ask them, collect the data and bring it back to you to use OR I can train you to do this yourself. Either way, TOOT services is all about helping your brilliant business to shine!

Shehnaaz Latif

Book a 15min discovery call by emailing us your questions

Do It Yourself

  • Seven steps to sparkling testimonials
  • 17 £
    • 15 minute video introduction to the ‘7 steps to sparkling testimonials’.
    • Free workbook included.
  • Seven steps to sparkling testimonials workshop (online)
  • 117 £
    • How to get people to respond to your questions.
    • How to listen (really listen) to your clients.
    • How to find out about the impact of your work further down the line.
  • SHINE Course
  • The SHINE course is in design.

    • Design great questions to use in online questionnaires or in interviews.
    • Analyse well the data that comes back.
    • Use the data to create attractive testimonials and appealing quotes.

What participants said about our workshop:

Done For You testimonials: evidencing your brilliance

I'm an independent evaluator with 18 years’ experience in questionnaire design, friendly interviewing, deep listening skills and engaging story writing.

You can trust me to:

Formulate questions that really help you to get the data that goes to the heart of your business brilliance

Create your online questionnaire to get you the anonymous data you want and can use

Carry out telephone or zoom interviews with your clients so you get audio/visual and written data

Write short story testimonials highlighting your brilliance and give you suggestions from your clients' data about what they would like you to improve

Done For You packages

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